Reassuring our customers about
Floor Covering's trading and customer home visits in light of the lockdown in England from Thursday 5th November 2020.
Due to the latest government statement on an England-wide lockdown because of the COVID-19 pandemic, we have made immediate and substantial efforts to reassure our customers and future customers of our ability to continue to serve them as safely and responsibly as possible.
As a trade where our fitters are still permitted to visit homes and install flooring, we will continue to do so under the most stringent of safety precautions.
However, you will be not be able to visit our showroom. Instead, our staff will be available by telephone and email to assist you in choosing the correct flooring for your home or office environment. Legally, we could still allow visitors to our showroom as the flooring sector has been deemed as an essential retail area. We do not feel showroom visits are in the best interests of our customers and, unlike certain other national retail chains that will still be allowing shop/showroom visits, we believe in putting your safety first.
How we can help you
What you can't do
What precautions do we take when visiting or fitting flooring in your home?
As an ethically responsible retailer and supplier of flooring, we put our customers health and safety at the top of our priorities in these challenging times. We would encourage you to contact our showroom where our staff will do their utmost to talk you through your options and send you all the media you might require to form an opinion and make your decision.
Finally, we thank you for your continued support during the pandemic. We will work through the second-lockdown with our customers and, by working together, we’ll come through it healthily.